Customer Service
We're Here to Help
At Arsh Optical, we are committed to providing excellent customer support to optical retailers across India. Whether you have questions about products, orders, shipping, payments, or your account, our team is ready to assist you.
Our goal is to make your wholesale purchasing experience simple, fast, and hassle-free.
How We Can Help
👓 Product Information
- Product details and specifications
- Frame sizes and colours
- New arrivals and latest collections
- Product availability
📦 Order Assistance
- Order placement support
- Bulk order enquiries
- Order status updates
- Order modifications (before dispatch)
🚚 Shipping & Delivery
- Dispatch information
- Shipment tracking
- Delivery timelines
- Shipping charges
💳 Payment Support
- Payment confirmation
- Invoice assistance
- Account-related queries
- GST invoice requests
🔄 Returns & Replacement
- Damaged products
- Incorrect items received
- Manufacturing defects
- Replacement request assistance
Business Hours
Our customer support team is available during business hours to assist you with all your enquiries.
Monday – Saturday
10:00 AM – 7:00 PM
Closed on Sundays and Public Holidays.
Before Contacting Us
To help us assist you faster, please keep the following information ready:
- Order Number
- Business / Store Name
- Registered Mobile Number
- Product Code or SKU
- Photos or Videos (if reporting damage or incorrect products)
Frequently Asked Questions
How can I place an order?
Browse our collections online, add products to your cart, and complete your order after logging into your approved wholesale account.
When will my order be dispatched?
Most orders are dispatched within 1–2 business days, subject to stock availability and payment confirmation.
Do you offer Cash on Delivery?
No. We accept 100% advance payment before dispatch.
Can I return products?
Returns are accepted only for manufacturing defects, damaged products, or incorrect items received, subject to our Return & Replacement Policy.
How can I track my shipment?
Tracking details are shared after your order has been dispatched.
Need Assistance?
Our team is always happy to help with your wholesale enquiries.
Whether you need product recommendations, order updates, shipping assistance, or account support, we're just a message or call away.
Thank you for choosing Arsh Optical — your trusted wholesale eyewear partner since 2001.